Welcome to PAWS.
These Terms & Conditions govern your use of madebypaws.com and establish certain general terms relating to services offered by PAWS.
PAWS is a trading name of Mountide LLC, a Colorado limited liability company.
Throughout these Terms, “PAWS,” “we,” “us,” and “our” refer to Mountide LLC doing business as PAWS.
“you” and “your” refer to the person or organization accessing the Website or engaging PAWS, as applicable.
By accessing madebypaws.com, you agree to these Terms.
If you become a client, your relationship with PAWS may also be governed by a proposal, statement of work, service agreement, project agreement, order form, or other written agreement.
If a signed client agreement conflicts with these general Terms regarding a specific project, the signed client agreement will control to the extent of that conflict.
01Who we are
PAWS is an independent creative and digital studio based in Colorado, United States.
We provide services that may include:
- website strategy
- website design
- website development
- creative direction
- brand strategy
- brand identity
- visual design
- digital experiences
- interactive design
- motion
- content related services
- website redesign
- website migration
- website maintenance
- technical support
- consulting
- and related creative or digital services
Our services may evolve over time.
02The website
madebypaws.com exists to introduce PAWS, showcase our work, explain our services, share ideas, receive project inquiries, and allow people to contact us.
You may use the Website for lawful personal and business purposes.
You may not use the Website in a manner that:
- violates applicable law
- infringes another person’s rights
- attempts to gain unauthorized access to our systems
- interferes with Website operation
- introduces malware or harmful code
- scrapes or extracts substantial portions of the Website without authorization
- impersonates PAWS or another person
- uses our work misleadingly
- attempts to bypass security measures
- or otherwise damages PAWS, our clients, our infrastructure, or other users
03Our work
We put significant time, thought, experimentation, and craft into our work.
Unless otherwise stated, the Website and its original content are owned by PAWS, Mountide LLC, our licensors, or the applicable rights holder.
This may include:
- designs
- layouts
- typography arrangements
- graphics
- illustrations
- animations
- motion
- interactions
- copy
- photography owned by PAWS
- videos owned by PAWS
- case studies
- code
- concepts
- presentation materials
- brand elements
- logos belonging to PAWS
- and other original materials
Your access to the Website does not transfer ownership of those materials to you.
04Client work shown on our website
Our portfolio may contain work created for clients.
Client names, trademarks, logos, products, photography, copy, and other client owned materials remain the property of their respective owners.
Displaying client work does not mean PAWS owns every element appearing within that work.
Likewise, a visitor may not assume that client owned material is available for reuse simply because it appears in our portfolio.
05Project inquiries
Submitting an inquiry does not create a client relationship.
We may decline a project for any lawful reason.
We may also determine that we are not the right studio for a particular request.
A project generally becomes confirmed only after the parties have agreed to the applicable commercial terms and completed any required onboarding steps, which may include:
- acceptance of a proposal
- execution of an agreement
- approval of a statement of work
- payment of a deposit or initial invoice
- and provision of required project information
Until those requirements are satisfied, project dates and availability should not be considered guaranteed unless PAWS expressly confirms otherwise in writing.
06Proposals and estimates
Project proposals and estimates are based on the information available when they are prepared.
Unless otherwise stated, a proposal is not an unlimited commitment to perform additional work beyond the defined scope.
If assumptions change, requirements expand, deliverables change, or new work is requested, PAWS may revise:
- the scope
- timeline
- fees
- deliverables
- or other project terms
Proposals may expire after the validity period stated in the proposal.
If no validity period is stated, PAWS may withdraw or revise an unsigned proposal before it is accepted.
07Scope of work
The project scope describes what PAWS has agreed to deliver.
The scope may be contained in a:
- proposal
- statement of work
- service agreement
- project agreement
- invoice
- order form
- email confirmation
- or combination of these documents
Work not reasonably included within the agreed scope may be treated as additional work.
Additional work may require additional fees and additional time.
Examples may include:
- additional pages
- additional templates
- additional concepts
- additional revisions
- new functionality
- new integrations
- additional animation
- additional content
- new languages
- unexpected migration requirements
- significant changes to previously approved work
- additional meetings
- new deliverable formats
- or requests introduced after development has begun
We will generally try to communicate when a request is likely to affect scope before completing substantial additional work.
08Client responsibilities
Good work is collaborative.
Clients are responsible for providing PAWS with the information, materials, decisions, access, and feedback reasonably necessary to complete the project.
This may include:
- accurate project information
- brand assets
- copy
- photography
- video
- product information
- legal text
- login or account access
- domain access
- hosting access
- feedback
- approvals
- and decisions from authorized stakeholders
The client is responsible for ensuring that materials supplied to PAWS may lawfully be used for the project.
The client should not provide materials that infringe copyright, trademark, privacy, publicity, contractual, or other rights.
09Feedback and approvals
Projects move best when feedback is clear, consolidated, and timely.
Where possible, clients should provide one coordinated set of feedback for each review stage.
Feedback from multiple stakeholders that conflicts or arrives separately may affect the timeline and scope.
When a client approves a stage of work, PAWS may rely on that approval and proceed to the next stage.
Significant changes to previously approved work may be considered additional work.
10Revisions
The number and type of included revision rounds may be specified in the applicable proposal or agreement.
A revision is generally a reasonable refinement to work presented within the agreed creative direction.
A revision is not necessarily:
- a completely new concept
- a replacement strategy
- a new page
- a new feature
- a new creative direction
- or a substantial reworking of previously approved work
Requests beyond the included revision allowance may be billed separately.
11Project timelines
Any timeline provided by PAWS is based on assumptions about scope, availability, client responsiveness, third party services, and other project conditions.
We will make reasonable efforts to meet agreed schedules.
However, creative and development work can involve circumstances that affect timing.
Timelines may change because of:
- delayed client feedback
- delayed content
- scope changes
- third party service issues
- technical discoveries
- integration problems
- illness or emergencies
- events outside our reasonable control
- or other circumstances affecting delivery
A changed timeline does not automatically constitute a breach of these Terms.
12Client delays
If we are waiting for information, content, feedback, approval, payment, or access from you, the project may be paused.
Client delays may shift the project’s place in our production schedule.
If a project remains inactive for an extended period, PAWS may require:
- a revised timeline
- a restart fee
- updated pricing
- payment of outstanding amounts
- or a new project schedule before work resumes
Specific inactivity provisions may be included in the client agreement.
13Fees
Project fees will be stated in the applicable proposal, estimate, invoice, agreement, or statement of work.
Unless expressly stated otherwise, quoted fees do not automatically include:
- third party software
- hosting
- domain registration
- stock photography
- premium fonts
- licenses
- plugins
- external services
- payment processor fees
- taxes
- travel
- production expenses
- printing
- or other third party costs
If these expenses are necessary, we will either obtain client approval, identify them in the proposal, or require the client to purchase them directly.
14Deposits and project payments
PAWS may require a deposit, retainer, milestone payment, or initial payment before beginning work or reserving production time.
Payment structures may vary by project.
For example, a project may use:
- an upfront deposit with a final balance
- multiple milestone payments
- monthly payments
- a recurring retainer
- or another agreed structure
Unless otherwise stated in writing, work may be paused if a required payment becomes overdue.
Final files, website transfer, deployment, ownership rights, or other deliverables may be withheld until amounts due have been paid.
15Credit card and payment processing fees
PAWS may offer payment by credit card or other payment methods processed through third party providers.
Where permitted by applicable law and disclosed before payment, PAWS may pass through or charge an additional fee associated with a client’s selected payment method.
Any applicable processing fee will be disclosed on the relevant proposal, invoice, checkout page, payment request, or other payment documentation before the transaction is completed.
Clients who wish to avoid an applicable card processing fee may be offered alternative payment methods, such as bank transfer, where available.
Payment processing fees may be nonrefundable to the extent permitted by applicable law and the policies of the relevant payment provider.
Nothing in this section permits PAWS to impose a payment surcharge where prohibited by applicable law, card network requirements, or payment provider rules.
16Payment methods
PAWS may accept payments through:
- Stripe
- PayPal
- bank transfer
- or other methods approved by PAWS
Available payment methods may vary based on location, currency, invoice amount, project type, and other circumstances.
PAWS may maintain banking arrangements capable of receiving payments in the United States, Europe, or other supported jurisdictions.
The client is responsible for ensuring PAWS receives the full invoiced amount unless otherwise agreed.
Bank fees, foreign exchange costs, intermediary bank fees, and similar transaction expenses may be the client’s responsibility where stated in the applicable agreement or invoice.
17Late payments
Invoices are due according to the payment terms shown on the invoice or applicable agreement.
If payment becomes overdue, PAWS may:
- pause work
- delay launch
- withhold deliverables
- suspend support
- suspend services we control where legally and contractually permitted
- reschedule the project
- or pursue available collection remedies
Where permitted by applicable law and agreed in the applicable client documentation, overdue amounts may be subject to late fees, interest, or reasonable collection costs.
18Taxes
Fees may be exclusive of applicable taxes unless otherwise stated.
The client is responsible for applicable sales, use, value added, withholding, or similar taxes arising from the transaction where legally required, except taxes imposed on PAWS’ net income.
International clients are responsible for understanding tax or reporting obligations applicable to their own business.
If withholding is legally required, the parties will address it in accordance with applicable law and the relevant project agreement.
19Cancellations
Either party may have cancellation or termination rights as specified in the applicable client agreement.
If a client cancels a project after work has begun, PAWS may be entitled to payment for:
- work already completed
- time already committed
- noncancelable third party expenses
- approved additional work
- and other amounts specified in the project agreement
Deposits or retainers may be nonrefundable where clearly identified as such and where permitted by law.
Cancellation does not automatically transfer rights in unpaid work to the client.
20PAWS’ right to end a project
We hope never to need this section.
PAWS may suspend or terminate a project where reasonably necessary if:
- required payments are not made
- the client repeatedly fails to provide necessary information
- the client becomes abusive, threatening, discriminatory, or harassing
- the client requests unlawful work
- continuing the project would reasonably expose PAWS to legal or security risk
- the client materially breaches the applicable agreement
- or another termination right applies under the client agreement or applicable law
Where practical, we will attempt to communicate the issue before terminating the engagement.
21Intellectual property
Ownership of project deliverables will be governed by the applicable client agreement.
As a general principle, unless otherwise agreed in writing:
- PAWS retains ownership of its preexisting materials, tools, systems, processes, methods, know how, reusable code, libraries, templates, techniques, and intellectual property developed independently of the client project
- the client retains ownership of materials it owned before providing them to PAWS
- third party materials remain subject to their applicable licenses
- rights in final custom deliverables may transfer to the client after full payment where the applicable agreement provides for such transfer
Unselected concepts, drafts, experiments, rejected designs, development approaches, and other unused materials generally remain the property of PAWS unless otherwise agreed.
22Third party materials
Projects may include materials owned or licensed by third parties.
Examples include:
- fonts
- stock photography
- video
- music
- icons
- software
- libraries
- frameworks
- plugins
- APIs
- themes
- platforms
- hosting
- and other licensed resources
These materials remain subject to their respective licenses and terms.
PAWS cannot transfer greater rights than the relevant third party permits.
The client may be required to maintain its own license or subscription after project completion.
23Open source software
Web development frequently relies on open source software.
Open source components included in a project remain subject to their applicable open source licenses.
Nothing in a client agreement should be interpreted as transferring exclusive ownership of third party open source software to the client.
24Fonts
Fonts can have particularly specific licensing requirements.
A font used during design may require a separate desktop, web, application, server, advertising, or other license.
Unless explicitly included in the project scope, clients are responsible for purchasing and maintaining licenses required for their continued use of commercial fonts.
PAWS may recommend fonts, but the applicable license determines how they may legally be used.
25Domains and hosting
Unless otherwise agreed, clients are encouraged to own and control their primary domain registration and production hosting accounts.
PAWS may assist with configuration, migration, deployment, DNS, hosting, or related technical services.
Third party hosting providers and domain registrars operate under their own terms.
PAWS is not responsible for outages, policy changes, price changes, account suspensions, security incidents, service discontinuation, or other failures caused by a third party provider outside our reasonable control.
26Website launch
Before launch, the client is responsible for reviewing the website and identifying material errors, omissions, or requested corrections within the agreed review process.
Launch approval means the client authorizes PAWS to make the applicable website publicly available or transfer it for production use.
Minor bugs discovered after launch will be handled according to any warranty or support period included in the applicable agreement.
New features, content changes, redesign requests, or changes caused by third party updates are not necessarily bugs and may require additional fees.
27Browser and device compatibility
We aim to build modern websites for current, reasonably supported browsers and devices.
It is not practical to guarantee identical presentation or functionality across every browser, operating system, screen size, device, or historic software version.
Unless otherwise agreed, PAWS does not guarantee support for obsolete browsers, discontinued devices, or unusual environments.
28Accessibility
PAWS believes digital experiences should be usable by as many people as reasonably possible.
Where accessibility requirements form part of the project scope, we will work toward the agreed standard.
However, accessibility law and technical requirements can vary by business, industry, location, content, and use case.
Unless PAWS expressly agrees in writing to provide a specific accessibility compliance service, PAWS does not warrant that a website will satisfy every accessibility law or standard applicable to the client’s business.
Clients with specific legal accessibility obligations should obtain appropriate professional advice.
29SEO
PAWS may implement technical and structural practices intended to support search engine discoverability when included in scope.
We cannot guarantee:
- a particular search ranking
- first page placement
- a particular traffic level
- continued indexing
- a specific conversion rate
- or any particular commercial outcome
Search engines are controlled by third parties and their algorithms change.
30Performance
We may optimize websites for speed and performance within the agreed scope.
Actual website performance can be affected by:
- visitor devices
- network conditions
- hosting
- third party scripts
- analytics
- advertising tools
- videos
- images
- client added content
- external APIs
- browser extensions
- and platform changes
Accordingly, performance scores from third party testing services are not guaranteed unless a specific measurable requirement is expressly included in the applicable agreement.
31Security
We aim to follow reasonable development and security practices appropriate to the project.
No website or digital system can be guaranteed to be invulnerable.
After handoff, clients are responsible for maintaining appropriate security for systems under their control, including:
- passwords
- user accounts
- software updates
- third party integrations
- hosting
- backups
- permissions
- and access credentials
Ongoing security maintenance is not included unless expressly stated in the applicable service agreement.
32Backups
Unless ongoing backup management is included in an active service agreement, clients are responsible for ensuring appropriate backups exist after project handoff.
PAWS may retain temporary or archival project copies for business purposes, but those copies should not be treated as the client’s permanent backup system.
33Maintenance and support
A website project does not automatically include indefinite support.
Any included post launch support period will be specified in the project agreement.
After that period, maintenance and support may be provided:
- under a retainer
- under a maintenance plan
- at an hourly rate
- through a separate project
- or under another agreed arrangement
Availability for future work cannot be guaranteed unless covered by an ongoing agreement.
34Third party services
Many websites depend on third party services.
Examples include:
- Vercel
- Stripe
- PayPal
- email providers
- analytics platforms
- content management systems
- ecommerce platforms
- social networks
- maps
- booking systems
- APIs
- fonts
- video platforms
- and other integrations
PAWS does not control those services.
A third party may change its:
- pricing
- API
- features
- policies
- terms
- availability
- security
- design
- or functionality
PAWS is not responsible for failures caused solely by changes or outages outside our reasonable control.
Work required to adapt a project to future third party changes may be billed separately.
35Content
Unless content creation is expressly included in scope, the client is responsible for providing final content.
The client is responsible for ensuring its content is:
- accurate
- lawful
- appropriately licensed
- not misleading
- and suitable for publication
PAWS may assist with presentation and editing, but we are not automatically responsible for independently verifying every factual or legal claim made by a client.
36Legal policies for client websites
PAWS is a creative and digital studio.
We are not a law firm.
Unless expressly agreed otherwise, PAWS does not provide legal advice.
Clients are responsible for determining which legal documents and compliance measures their business requires, including potentially:
- privacy policies
- terms and conditions
- cookie notices
- accessibility statements
- refund policies
- shipping policies
- disclosures
- industry specific notices
- and consent mechanisms
We may implement client supplied legal text or technical tools, but doing so does not constitute a legal opinion that the resulting website complies with every applicable law.
37Portfolio rights
We are proud of the things we make.
Unless otherwise agreed in writing, after work has been publicly released, PAWS may identify the client and display completed project work for purposes such as:
- our website
- portfolio
- case studies
- social media
- presentations
- awards
- press
- promotional materials
- and discussions with prospective clients
We will not intentionally publish confidential information merely because it was available to us during the project.
If a project requires confidentiality or restricted portfolio rights, those requirements should be agreed in writing before the project begins.
38Credit
Where appropriate and agreed, PAWS may include a discreet design or development credit on a website.
For example: Made by PAWS, or another mutually agreed credit.
Any required or optional credit arrangements may be specified in the applicable project agreement.
39Testimonials
If a client provides a testimonial or expressly authorizes PAWS to use feedback publicly, PAWS may reproduce that testimonial for marketing purposes.
We will not intentionally alter a testimonial in a way that materially changes its meaning.
A client may contact us regarding future use of its testimonial, subject to materials already produced or other legitimate limitations.
40Confidentiality
PAWS may receive confidential business information during a project.
Clients may likewise receive nonpublic information about PAWS.
Each party should use reasonable care to protect information identified as confidential or that should reasonably be understood as confidential in context.
Confidentiality obligations may be expanded or modified in the applicable client agreement or nondisclosure agreement.
Confidential information generally does not include information that:
- is publicly available through no breach of obligation
- was already lawfully known
- is independently developed without use of the confidential information
- or is lawfully received from another source without confidentiality restrictions
41No guarantee of business results
We want the work to succeed.
But creative work is not a guaranteed investment return.
PAWS does not guarantee that a website, brand, campaign, redesign, strategy, or other deliverable will produce:
- a specific amount of revenue
- a particular number of customers
- investment
- press
- social media growth
- search rankings
- conversion rates
- market share
- or any other particular commercial outcome
Many factors affecting business performance are outside our control.
42Warranties
PAWS will perform professional services with reasonable care consistent with the nature of the engagement.
Except for warranties expressly stated in a signed agreement and to the fullest extent permitted by law, the Website and services are otherwise provided without additional warranties, whether express, implied, statutory, or otherwise.
Nothing in these Terms excludes a warranty or right that applicable law does not permit us to exclude.
43Limitation of liability
To the fullest extent permitted by applicable law, PAWS and Mountide LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the Website or services, including lost profits, lost revenue, lost opportunities, lost data, loss of goodwill, or business interruption, except where such limitation is prohibited by law.
For client projects, any additional limitation of liability, liability cap, exclusions, or allocation of risk should be stated in the applicable client agreement.
Nothing in these Terms limits liability that cannot lawfully be limited.
44Indemnification
Where included in an applicable client agreement and to the extent permitted by law, a client may be responsible for claims arising from materials, instructions, representations, products, services, or content supplied by that client.
Specific indemnification obligations for professional engagements should be set out in the applicable signed agreement.
These general Website Terms are not intended to create an unlimited indemnity merely because someone visits madebypaws.com.
45Events outside our control
Neither party should be treated as having failed to perform an obligation where performance is prevented or materially delayed by circumstances outside its reasonable control, subject to applicable law and the relevant agreement.
Such circumstances may include:
- natural disasters
- fires
- floods
- storms
- war
- civil unrest
- government actions
- internet infrastructure failures
- widespread service outages
- labor disruptions
- epidemics
- pandemics
- or major failures of essential third party infrastructure
Payment obligations for work already completed are generally not excused solely because a force majeure event occurs.
46Independent contractor
Unless expressly agreed otherwise, PAWS provides services as an independent contractor.
A client engagement does not create an employment relationship, partnership, joint venture, franchise, fiduciary relationship, or agency relationship between the parties.
Neither party may bind the other except where expressly authorized.
47Subcontractors and collaborators
PAWS may work with trusted contractors, specialists, developers, designers, photographers, writers, animators, or other collaborators where reasonably appropriate for a project.
PAWS remains responsible for managing its contractual relationship with the client as set out in the applicable agreement.
Where confidential client information must be shared with a collaborator, we will take reasonable steps to limit access to what is appropriate for the work.
48Assignment
Neither party may assign a client agreement where the agreement prohibits assignment.
PAWS may reorganize, merge, sell, transfer, or restructure its business, subject to applicable contractual and legal requirements.
Specific assignment rights may be stated in the applicable client agreement.
49Communications
Business communications may occur through email, video calls, project management systems, messaging platforms, or other agreed channels.
Clients are responsible for ensuring that contact information provided to PAWS remains current.
Where a decision, approval, scope change, or other important project matter is communicated electronically, that communication may form part of the project record.
50Electronic signatures
Where permitted by law, electronic signatures and electronic acceptance may be treated as valid and enforceable.
This may include acceptance through an electronic signature platform or another agreed electronic method.
51Privacy
Use of madebypaws.com is also subject to the PAWS Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information.
The Privacy Policy is available separately on madebypaws.com.
52Changes to these terms
We may update these Terms as PAWS, our Website, our services, or applicable requirements change.
The current version will be posted on madebypaws.com with an updated revision date.
Changes to Website Terms may apply from the date they are published, subject to applicable law.
Changes to these general Terms will not automatically rewrite a signed client agreement unless that agreement expressly provides otherwise.
53Governing law
Unless a specific client agreement states otherwise, these Terms are governed by the laws of the State of Colorado and applicable federal laws of the United States, without regard to conflict of law principles.
Any dispute concerning a specific client project may also be subject to dispute resolution terms contained in the applicable client agreement.
54Disputes
We would rather solve a problem than turn it into a legal proceeding.
Before initiating formal proceedings, the parties are encouraged to make a good faith attempt to resolve disputes through direct communication.
A client agreement may require additional procedures such as:
- written notice
- informal negotiation
- mediation
- arbitration
- or litigation in a specified forum
Where such provisions exist in the signed client agreement, those provisions control for that engagement.
55Severability
If a court or other competent authority determines that part of these Terms is invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Where possible, the affected provision should be interpreted or modified only to the extent necessary to make it enforceable while preserving its intended purpose.
56No waiver
If PAWS does not immediately enforce a provision of these Terms, that does not necessarily mean we have waived the right to enforce it later.
A waiver of one breach does not automatically waive another breach.
57Entire agreement for website use
For general visitors, these Terms and the Privacy Policy constitute the principal terms governing use of madebypaws.com.
For clients, the complete agreement may additionally include a signed proposal, statement of work, service agreement, invoice terms, or other written project documentation.
58Contact
Questions about these Terms can be sent to:
- PAWS, a trading name of Mountide LLC, Colorado, United States
- Website: madebypaws.com
- Email: [LEGAL OR GENERAL EMAIL TO BE ADDED]
59One last thing
Contracts matter.
So do expectations.
We would rather make both clear before we start so everyone can spend less time arguing about the fine print and more time making something great.
Always by your side.