Your information matters.
This Privacy Policy explains how PAWS collects, uses, stores, shares, and protects information when you visit madebypaws.com, contact us, subscribe to our communications, become a client, or otherwise interact with us.
We have tried to make this policy clear enough to actually read.
PAWS is a trading name of Mountide LLC, a Colorado limited liability company.
Throughout this Privacy Policy, “PAWS,” “we,” “our,” and “us” refer to Mountide LLC doing business as PAWS.
“Website” refers to madebypaws.com and any pages, forms, features, or services made available through it.
“you” and “your” refer to visitors, prospective clients, clients, subscribers, and other individuals who interact with PAWS.
01Who we are
PAWS is an independent creative and digital studio.
We work with businesses, founders, organizations, and individuals to create, redesign, develop, and support brands, websites, and digital experiences.
Our principal place of business is in Colorado, United States.
Our website is madebypaws.com.
Privacy inquiries can be sent to: [PRIVACY EMAIL TO BE ADDED]
This email address will be updated before this Privacy Policy is published.
02What this policy covers
This Privacy Policy applies to personal information we process in connection with:
- madebypaws.com
- project inquiry and contact forms
- emails and other communications with PAWS
- newsletter and marketing subscriptions
- client onboarding
- proposals and estimates
- contracts and statements of work
- project management
- design and development projects
- billing and payments
- customer support
- ongoing website maintenance or support
- our social and professional communications
- and other interactions you choose to have with PAWS
This Privacy Policy does not necessarily govern websites, applications, or services operated by third parties.
If we link to another website, that website may collect and process information under its own privacy practices. We encourage you to review the privacy policies of services you choose to use.
03The information you give us
Most of the personal information we receive is information you intentionally provide.
For example, when you complete a project inquiry form, contact us, request a proposal, become a client, subscribe to our newsletter, or communicate with us, we may receive information such as:
- your name
- email address
- telephone number
- company or organization name
- job title or role
- company website
- social media profiles
- location or general business location
- project requirements
- project objectives
- preferred timeline
- estimated or available budget
- services you are interested in
- brand information
- business information
- information about your customers or audience
- content you want included in a project
- documents, images, videos, graphics, files, and other materials you provide
- billing information
- billing address
- transaction information
- communications between you and PAWS
- feedback
- survey responses
- newsletter preferences
- and anything else you voluntarily choose to send us
Please do not send us sensitive personal information unless it is genuinely necessary for the work we have agreed to perform.
04Project and client information
When you become a PAWS client, we may need additional information to understand your business and complete your project.
Depending on the project, this may include:
- brand assets
- logos
- photography
- video
- copy
- business plans
- product information
- service information
- customer or audience information
- website content
- existing website files
- domain information
- technical configurations
- analytics information
- hosting information
- third party platform information
- API information
- business documentation
- project feedback
- design preferences
- project approvals
- communications
- and other materials necessary to perform our services
Some projects may require access to accounts or systems controlled by you.
Where practical, we encourage clients to use secure invitation and access management systems instead of sending passwords directly.
If temporary credentials must be provided, they should be changed when access is no longer required.
We only intend to use client information for legitimate business purposes, including delivering the services you requested, managing our relationship with you, maintaining our records, protecting our business, and complying with applicable law.
05Information collected automatically
When you visit madebypaws.com, certain technical information may be processed automatically by our website infrastructure.
This may include information such as:
- Internet Protocol address
- approximate geographic region derived from technical information
- browser type
- operating system
- device type
- referring website
- pages viewed
- date and time of access
- website interactions
- technical request information
- performance information
- error information
- and similar technical or diagnostic data
This information may be processed by PAWS or by service providers that help us host, secure, operate, and understand our website.
We generally use this information to operate the Website, identify technical problems, understand general website usage, improve performance, prevent abuse, and improve the experience we provide.
06Analytics
PAWS may use privacy focused analytics tools to understand how visitors use madebypaws.com.
Our current intended analytics provider is Vercel Web Analytics.
Analytics may help us understand information such as:
- which pages are visited
- how visitors arrive at the Website
- general geographic regions
- browser and device information
- general traffic patterns
- popular content
- website performance
- and how visitors interact with certain elements of the Website
We use analytics to understand whether the Website is working, what visitors find useful, and where the experience can be improved.
We do not intend to use website analytics to build invasive advertising profiles about individual visitors.
If our analytics practices materially change, we will update this Privacy Policy as appropriate.
07Cookies and similar technologies
Cookies are small pieces of information that websites can store on or access from your device.
PAWS aims to keep tracking to a minimum.
Our Website may use cookies, local storage, pixels, or similar technologies when they are necessary for functionality, security, preferences, analytics, forms, embedded services, or other legitimate website functions.
Some third party services integrated into the Website may use their own cookies or similar technologies.
Where applicable law requires consent before a particular nonessential technology is used, we intend to request that consent.
You can also control many cookies through your browser settings.
Disabling certain technologies may affect how some parts of the Website function.
We do not intend to sell personal information collected through cookies or use the Website as a platform for behavioral advertising.
08Why we use your information
We may process personal information for purposes including:
- responding to inquiries
- evaluating potential projects
- preparing proposals
- communicating with prospective clients
- providing contracted services
- creating brands, websites, and digital experiences
- managing projects
- requesting and recording feedback and approvals
- maintaining client relationships
- providing support
- processing payments
- issuing invoices
- maintaining accounting and tax records
- operating and securing madebypaws.com
- monitoring website performance
- improving our services
- understanding general website usage
- sending newsletters or marketing communications where permitted
- responding to legal requests
- enforcing agreements
- protecting PAWS, our clients, and others
- preventing fraud or misuse
- maintaining business records
- and complying with applicable legal obligations
We aim to collect and use only information that has a reasonable relationship to what we are trying to accomplish.
09Emails, newsletters and marketing
You may have the option to subscribe to emails from PAWS.
These communications may include:
- studio updates
- new work
- case studies
- articles
- creative inspiration
- services
- announcements
- project availability
- and other PAWS news
Where consent is required, we will ask for it.
You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the email or contacting us.
Unsubscribing from marketing does not necessarily prevent us from sending nonmarketing communications.
For example, if you are a client, we may still need to contact you about your project, invoice, account, security matter, contract, or other business related matter.
We may use a third party email service provider to deliver and manage newsletters. If we do, that provider may process information such as your name, email address, subscription status, and engagement information on our behalf or in accordance with its own applicable terms.
10Payments
PAWS may accept payment through methods including:
- Stripe
- PayPal
- bank transfer
- and other payment methods agreed between PAWS and a client
When you pay using a third party payment processor, your payment information may be collected directly by that provider.
For example, Stripe may process payment card information and other transaction information required to complete a payment.
PAWS does not intend to independently store complete payment card numbers or card security codes when those credentials are processed directly by a payment provider.
We may receive and retain transaction related information such as:
- your name
- billing information
- invoice number
- amount paid
- payment status
- payment method type
- transaction identifier
- date of payment
- and information required for accounting, tax, fraud prevention, refunds, disputes, or recordkeeping
Third party payment providers maintain their own privacy practices and security responsibilities.
11Bank transfers
PAWS may accept bank transfers using United States, European, or other supported banking arrangements.
If you make a bank transfer, financial institutions involved in the transaction may process information relating to you and the payment.
PAWS may receive information including your name, account holder name, transaction reference, amount, currency, payment date, originating financial institution, and other information made available through the transfer.
We retain transaction records when reasonably necessary for accounting, taxation, contract administration, dispute resolution, and legal compliance.
12Who we may share information with
PAWS does not intend to sell your personal information.
We may share or make information available to service providers when reasonably necessary to operate our business or provide our services.
Depending on how PAWS operates at the relevant time, these providers may include:
- website hosting providers
- cloud infrastructure providers
- analytics providers
- email providers
- newsletter platforms
- payment processors
- banks and financial institutions
- accounting providers
- project management tools
- file storage providers
- design platforms
- development platforms
- code repositories
- domain registrars
- content management systems
- communications platforms
- security providers
- professional advisers
- contractors or collaborators working on an authorized project
- and other vendors necessary to provide our services
We aim to provide these parties only the information reasonably necessary for the relevant purpose.
We may also disclose information where reasonably necessary to comply with law, legal process, regulation, court order, governmental request, enforceable legal demand, or to protect the rights, safety, property, and security of PAWS, our clients, users, or others.
13Our service providers
Our service provider lineup may change as PAWS grows.
At launch, material providers are expected to include services such as:
- Vercel, for website hosting, deployment, infrastructure, performance, and analytics
- Stripe, for payment processing
- PayPal, where clients elect to use PayPal
- financial institutions, for bank transfers and business banking
- and other providers required for communications, project delivery, development, file storage, and business administration
A project may also require us to work with technology selected by the client.
For example, if a client asks PAWS to build a website using a particular hosting provider, ecommerce system, CMS, analytics platform, CRM, email platform, or other service, information may need to be processed through that provider to complete the project.
14International data
PAWS is based in Colorado, United States, but the internet is not.
Our visitors, subscribers, clients, collaborators, and service providers may be located around the world.
As a result, personal information may be processed or stored in the United States or other countries.
Privacy and data protection laws vary between jurisdictions.
Where applicable law requires particular protections for an international transfer, we will take reasonable steps to use an appropriate transfer mechanism or other legally recognized safeguard.
If you are located outside the United States, you acknowledge that information you provide to PAWS may be processed in the United States, subject to applicable legal requirements.
15European and UK visitors
If you are located in the European Economic Area, European Union, United Kingdom, or another jurisdiction with similar privacy laws, additional rights or requirements may apply.
Depending on the circumstances, PAWS may process personal data because:
- you have given consent
- processing is necessary to take steps at your request before entering into a contract
- processing is necessary to perform a contract with you
- processing is necessary to comply with a legal obligation
- processing is necessary for our legitimate interests or those of another party, provided those interests are not overridden by applicable rights
- or another lawful basis applies
Our legitimate interests may include operating our business, responding to inquiries, maintaining client relationships, improving our services, securing our Website, preventing fraud, maintaining appropriate records, and communicating about our services where permitted.
Where processing is based on consent, you may generally withdraw that consent at any time, subject to applicable law.
Withdrawal does not make processing that occurred before withdrawal unlawful.
16Your privacy rights
Depending on where you live and which privacy laws apply, you may have rights concerning your personal information.
These may include rights to:
- request access to personal information
- request correction of inaccurate information
- request deletion of certain information
- obtain a copy of certain information
- request portability of certain information
- object to certain processing
- restrict certain processing
- withdraw consent
- opt out of certain marketing communications
- opt out of certain sales, sharing, targeted advertising, or profiling where applicable
- appeal certain privacy request decisions
- and submit a complaint to an appropriate supervisory or regulatory authority
These rights are not absolute.
Applicable law may allow or require us to retain certain information or decline certain requests.
For example, we may need to retain information required for taxes, accounting, contracts, legal claims, fraud prevention, security, or compliance.
17Colorado privacy rights
PAWS is based in Colorado.
Certain Colorado privacy laws may provide eligible Colorado consumers with rights relating to personal data when statutory requirements are met.
Depending on whether a particular law applies to PAWS and the relevant processing activity, those rights may include access, correction, deletion, portability, and certain opt out rights.
PAWS does not intend to sell personal data.
PAWS also does not currently intend to use personal data collected through madebypaws.com for targeted advertising based on activity across unrelated websites.
If our practices change, we will update our disclosures and implement applicable choices.
We will also evaluate legally recognized opt out mechanisms when required by applicable law.
18California and other US privacy rights
Residents of California and other US states may have additional rights under applicable state privacy laws.
Whether a particular law applies can depend on factors such as the nature of our business, the volume and type of personal information processed, and other statutory thresholds.
Where a state privacy law applies to PAWS, we intend to honor the rights required by that law.
PAWS does not intend to discriminate against an individual for exercising a legally protected privacy right.
19Children
PAWS and madebypaws.com are intended for businesses, professionals, founders, organizations, and general adult audiences.
Our services are not directed toward children.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.
20How long we keep information
We do not want to keep personal information forever simply because we once received it.
Retention depends on why the information was collected and whether we continue to have a legitimate or legal reason to retain it.
For example, we may retain:
- project inquiries for a reasonable period to manage prospective work and follow ups
- client communications during and after a project
- contracts and statements of work for business and legal recordkeeping
- invoices and transaction records for accounting and tax purposes
- project files for an appropriate period after completion
- newsletter information until you unsubscribe or the information is otherwise removed
- technical records for security, troubleshooting, and operational purposes
- and information relevant to a dispute, legal claim, or compliance obligation for as long as reasonably necessary
When personal information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it, subject to technical limitations and legal requirements.
21Security
We take reasonable steps designed to protect personal information appropriate to the nature of the information and the size and nature of our business.
Measures may include:
- access controls
- secure hosting
- encrypted connections
- password management
- multifactor authentication where available
- restricted access to client information
- secure payment providers
- software updates
- reasonable backup practices
- careful vendor selection
- and internal practices designed to reduce unnecessary access
No internet transmission, website, server, database, cloud platform, or storage system can be guaranteed to be completely secure.
Accordingly, we cannot promise absolute security.
Clients are also responsible for protecting their own accounts, credentials, systems, and copies of project materials.
22Data incidents
If PAWS becomes aware of a security incident involving personal information, we will investigate the incident and take reasonable steps appropriate to the circumstances.
Where applicable law requires notification to affected individuals, regulators, governmental authorities, or other parties, we will provide such notification in accordance with applicable requirements.
We may work with hosting providers, security specialists, legal advisers, insurers, service providers, clients, or governmental authorities when reasonably necessary to investigate or respond to an incident.
23Third party links
Our Website may contain links to websites or services operated by other organizations.
A link does not mean PAWS controls that service.
Once you leave madebypaws.com, the privacy practices of the destination website may apply instead of this Privacy Policy.
We encourage you to review those policies if privacy is important to your interaction with the service.
24Client websites
PAWS builds websites for clients.
This Privacy Policy governs PAWS and madebypaws.com.
It does not automatically govern websites we create for clients.
Once a client website is delivered or operated on behalf of a client, the client may be responsible for determining its own privacy practices, privacy notices, cookie consent requirements, terms, accessibility obligations, ecommerce requirements, and other legal compliance matters.
Unless expressly included in a written agreement, PAWS does not provide legal advice and does not guarantee that a client’s website complies with every law applicable to that client’s business, industry, customers, or jurisdiction.
We may help implement privacy related technical features requested by a client, but the client remains responsible for obtaining appropriate legal advice regarding its own obligations.
25Confidential client information
We understand that client work can involve information that has not yet been made public.
We treat nonpublic project information with appropriate care and expect both parties to comply with any confidentiality obligations contained in their agreement.
Certain projects may involve launches, products, campaigns, businesses, brands, or strategies that have not yet been announced.
We will not intentionally publish confidential information merely because we had access to it while performing our work.
Any portfolio or publicity rights relating to client work will be governed by the applicable client agreement.
26Automated decision making
PAWS does not currently intend to use personal information collected through madebypaws.com to make decisions that produce significant legal or similarly significant effects about individuals solely through automated processing.
If this changes materially, we will evaluate whether additional disclosures or rights are required.
27Do not sell or share
PAWS does not intend to sell personal information in exchange for money.
We also do not intend to operate madebypaws.com as an advertising network or data brokerage business.
If our practices materially change in the future, this Privacy Policy will be updated and we will provide any choices required by applicable law.
28Changes to this policy
PAWS will evolve.
The technology we use may evolve with it.
We may update this Privacy Policy when our services, Website, technology, providers, business practices, or legal obligations change.
When we make changes, we will post the updated Privacy Policy on madebypaws.com and update the last updated date.
If a change is material and applicable law requires additional notice, we will take reasonable steps to provide that notice.
We encourage you to review this page occasionally.
29Questions, requests and contact
Privacy should not require a treasure hunt.
If you have a question about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how PAWS handles information, contact us at:
- PAWS, a trading name of Mountide LLC, Colorado, United States
- Website: madebypaws.com
- Email: [PRIVACY EMAIL TO BE ADDED]
We may need to verify your identity before completing certain privacy requests.
We will use information submitted in connection with a privacy request for purposes such as verifying, evaluating, documenting, and responding to the request.
We make digital experiences worth pausing for.
Your data does not need to be part of the experience.